Strategy

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Renewal Intelligence
Sales reps are often surprised when a key account that they thought was satisfied does not renew. There may have been an assumption that because the account had not raised any issues, renewal was a certainty. This “no news is good
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View from the C-Suite – A New Perspective
The last month of the year is when many people and companies review the past year. We celebrated our 30th year in business in 2018 with a retrospective on CI and how it has changed since 1988. Now, in our 31st year, we are initiating
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