About Fletcher/CSI

Our guiding principle to deliver strategic insights that support decisions is a key reason the world's leading companies turn to Fletcher/CSI for a competitive edge. Founded in 1988 Fletcher has grown into one of the longest running, continuously operated primary research firms. With offices in North America and Europe and global partnerships, Fletcher provides five strategic consulting services: Market Intelligence Platform, Primary Research, Win/Loss Analysis, Strategy Workshops, and Trade Show Intelligence. Fletcher's services support clients in Life Sciences, Technology, Finance & Insurance, Industrial, and Consumer Packaged Goods industries.


In 1988 Erik Glitman founded the firm that has grown into today's Fletcher/CSI. The company, then called Fletcher Mountain Group, focused on primary data collection and analysis to support strategic decision making for a global clientele. By 1999, Fletcher Mountain Group's services had expanded to include Win/Loss, market insights, benchmarking, and sales force assessment. In 2000, the company merged with a sales focused entity, Competitive Sales Intelligence or CSI, to become today's Fletcher/CSI. We've shortened the name to Fletcher as a reflection of how we are known in the market. In response to our growth over the past 34 years, Fletcher has opened offices in London and Paris continuously expanded our global primary research collection and analysis capabilities.


Across the years, Fletcher has stayed true to its original purpose to support client decision making with ethically sourced primary data collection enhanced with current technology and secondary data gathering tools. A key component of the company's character remains a dedication to in-house employees based in the U.S. and the UK. Fletcher's in-house research managers and analysts collaborate with a global network of affiliates in more than 25 countries. These affiliates provide on-the-ground support in global markets.
In addition to our client focused activities, Fletcher staff members contribute to the continued development of the Competitive and Market Intelligence industry. Staff members are regular speakers at leading industry events and lead workshops on a variety of CI/MI topics. With a well-deserved reputation as true thought leaders for their innovative perspectives on markets and market drivers, Fletcher staff are on-going participants in the improvement and professional development of the CI/MI industry.

Code of Ethics

Fletcher provides services to some of the most advanced, as well as market sensitive clients worldwide. To guide staff and clients in the collection of competitor data, we have established a Code of Ethics.
  • Fletcher collects data in a manner designed to result in accurate and reliable data.
  • Fletcher collects intelligence through direct contact with competitor employees, taking steps to assure that sources are clearly, and accurately informed and no confidential information is shared.
  • Espionage activities are not within Fletcher's scope of services. Requests for such actions will be rejected. Employees may not engage in these activities on behalf of a client.
  • Business standards differ across the world. Fletcher and its affiliates (when working on Fletcher projects) will use standard U.S. business ethics when operating outside the U.S.
  • All data collection activities prohibited by U.S. legislation are prohibited by Fletcher's code of ethics. Foreign affiliates are required to abide by U.S. legislation on the subject of data collection, even if certain activities are permitted under local law.
  • Fletcher will not permit its clients or itself to be exposed to legal action as a result of employee or affiliate actions on Fletcher's behalf.
  • To avoid possible conflicts between similar client investigations, Fletcher will create and assign separate and disparate research and project management teams in any potentially conflicting project scenarios.
  • Client confidentiality is essential to Fletcher's business and Fletcher's internal operating and ethics policies assure adherence to all client confidentiality agreements. Clients may be identified only with prior client approval and if identification is necessary to achieve data collection goals. All Fletcher affiliates are expected to abide by the Fletcher Code of Ethics while participating in Fletcher projects. All Fletcher employees are required to abide by the Fletcher Code of Ethics at all times.
  • In addition to its own code of ethics, Fletcher follows the Strategic and Competitive Intelligence Professionals (SCIP) Code of Ethics.


Join Our Team
Fletcher offers an exciting and engaging work environment with headquarters based in Burlington, Vermont, an office in London, UK as well as affiliates in Europe and other parts of the world. We help drive critical business decisions and advise many of the world's Fortune 500 companies. Our standards are demanding, our work is rewarding and impacts global markets. We balance demanding schedules with flexibility and a generous range of benefits not limited to 401(k) match, health and dental coverage, a hybrid work environment, and self-managed PTO and Holiday time off.
Fletcher believes in fostering trusting and respectful relationships with our coworkers, enabling everyone to do their best work in a way that works best for them and their families, while encouraging personal and professional growth.


Privacy Policy

Effective date: April 4, 2020
Fletcher/CSI, Inc. (“FCSI”, “us”, “we”, or “our”) refers to the www.fletchercsi.com website and all operations of Fletcher/CSI, Inc. known as the “Service”. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. “Service” includes our website and business operations, such as primary research and win/loss.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.fletchercsi.com.


Service is the www.fletchercsi.com website operated by Fletcher/CSI, Inc. & our business operations.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of Data
Fletcher/CSI, Inc. uses the collected data for various purposes:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Fletcher/CSI, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Fletcher/CSI, Inc. may process your Personal Data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • To comply with the law
Retention of Data
Fletcher/CSI, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Fletcher/CSI, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Fletcher/CSI, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data:

Disclosure for Law Enforcement
Under certain circumstances, Fletcher/CSI, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Legal Requirements
Fletcher/CSI, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of Fletcher/CSI, Inc.
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability
Security of Data
Users of our site and resources are responsible for maintaining the security of user IDs, passwords, or other authentications needed for access to secure sites. To protect your information, we may suspend use of a website without notice to investigate, if a breach of security is suspected. Access to password protected parts of our website is restricted to authorized users only. The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Fletcher/CSI, Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data. The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Fletcher/CSI, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
  • Digital Marketing Service Providers
    We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
    • (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.
  • Analytics
    We may use third-party Service Providers to monitor and analyze the use of our Service.
    • Google Analytics
      Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
      For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/
  • Links to Other Sites
    Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.
    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Talk to Us About Our Policy

If you have any questions about this Privacy Policy, please contact us: