To guide staff and clients in the collection of competitive intelligence data, Fletcher/CSI has established and strongly adheres to the following Code of Ethics.

• Accurate and reliable data collection is the core of our business. Fletcher/CSI collects data in a manner designed to result in accurate and reliable data.
• Fletcher/CSI occasionally pays for commercial data sources to provide baseline information. Payment for non-commercial data sources is not acceptable as it compromises the integrity of the data and creates the risk of legal action.
• Fletcher/CSI collects intelligence through direct contact with competitors, taking steps to assure the source is clearly and accurately informed. Fletcher/CSI acts aboveboard with the source; posing as a buyer or supplier is not acceptable unless the client has expressly requested that Fletcher/CSI actually procure or supply the item on its behalf.
• Espionage activities are not within Fletcher/CSI's scope of services. Requests for such action will be rejected. Employees may not engage in such action on behalf of a client.
• Business standards differ across the world; Fletcher/CSI and its affiliates (when working on Fletcher/CSI projects) will use standard U.S. business ethics when operating outside the U.S.
• Fletcher/CSI will not accept engagements from foreign governments or from agents of foreign governments.
• All data collection activities prohibited by U.S. legislation are prohibited by the Fletcher/CSI Code of Ethics. Foreign affiliates are required to abide by U.S. legislation on the subject of data collection, even if certain activities are permitted under local law. Fletcher/CSI will not permit its clients or itself to be exposed to legal action as a result of affiliate actions on Fletcher/CSI's behalf.
• Client confidentiality is essential to Fletcher/CSI's business. Clients may be identified only with prior client approval and if identification is necessary to achieve data collection goals.
• To protect client data, Fletcher/CSI isolates staff research and management teams and will not knowingly engage on projects with directly competing business units or non-competing business units of competitors.
• All Fletcher/CSI affiliates are expected to abide by the Fletcher/CSI Code of Ethics while participating on Fletcher/CSI projects.
• All Fletcher/CSI employees are expected to abide by the Fletcher/CSI Code of Ethics at all times.